Dorking Service Centre in South Street, Dorking, was today recognised as one of the most outstanding members of the Bosch Car Service (BCS) network in the UK.
(picture left to right:Sid Swaine Managing Director, Dorkng Service Centre, Wolfgang Chur Head of Bosch Automotive Worldwide and Robert Meier Managing Director of Bosch Automotive UK.)
To celebrate this achievement, Dorking Service Centre was presented with Bosch’s first ever BCS Quality Certificate by Wolfgang Chur, member of the board, Robert Bosch GmbH, who came over especially from Germany to take part in the VIP award ceremony.
The Bosch Car Service programme, now with over 200 members across the UK, was launched in 2003 to help independent garages to enhance and extend theirservice offering to customers by investing in the very latest Bosch diagnostic equipment and technical support.
The award is based on the findings of Bosch’s annual independent quality audit. The 121 ‘check-point’ audit reviews all areas of the business from its over all premises and workshop facilities and technical capability through to its customer service and marketing provisions.
According to Howard Price, Bosch’s technical service manager, the certificate was introduced to recognise and reward those members, like Dorking Service Centre, who have excelled in all areas of the business: “As a well-known and trusted household name, Bosch sets the highest quality standards for garages involved in its car servicing network. Dorking Service Centre has shown exceptional commitment to the programme and is an outstanding example of the quality service motorists can expect from the Bosch Car Service network. We are delighted to be presenting the team at Dorking with the first quality award in the UK.”
Since opening its doors in February 2004, Sid Swaine and his team at Dorking Service Centre have established a winning formula that combines state-of-the-art vehicle diagnostic and car servicing facilities with the highest levels of customer service. To date, 2,662 happy customers have called on Dorking Service Centre toservice more than 4,000 vehicles!
Commenting on the award, Sid Swaine, managing director at Dorking Service Centre said: ‘We feel very proud to have been selected as the first garage to receive Bosch’s prestigious award after just 17 months of operation, which underlines the hard work everyone here at Dorking Service Centre has put into the business.”
‘The expertise of our technical team in particular, is second to none. We are able to work on all makes and models – from the latest high-tech prestige vehicles to the 10-year old family run-about,” added Sid.
Kevin Field, operations director at Dorking Service Centre, concludes: ‘As part of the Bosch Car Service network we know that we will receive the necessary on-going support and importantly technical expertise to build on our success story and continue to offer our customers the very highest levels of servicing for their cars.”