Prestigious quality award for Dorking Service Centre
Dorking Service Centre Ltd on South Street in Dorking, a member of the Bosch Car Service network, is celebrating this week after gaining recognition of their superior quality performance.
The firm has achieved a perfect score in their recent, independently conducted assessment of the garage’s quality control systems and customer-handling practices. Participation in this rigorous assessment is one of the many mandatory measures required of the garage as a part of their membership of the Bosch car Service programme.
The award gives customers complete confidence that their vehicle will be attended to by a garage that has demonstrated excellence in both technical and customer service disciplines. Dorking Service Centre Ltd like all Bosch Car Service garages also adhere to a Code of Conduct which provides consumers with a level of care above that required by law. This code is also fully approved by the Office of Fair Trading.
Howard Price, Technical Services Manager at Bosch, said: “I am delighted that Dorking Service Centre Ltd garage has achieved the highest possible rating in their recent quality audit and qualify to receive a Bosch Quality Audit Certificate.
Our assessment process is very thorough and is aimed at ensuring that people who take their vehicle to Dorking Service Centre Ltd will receive high quality of service at an affordable cost. The OFT approval of our Consumer Code of Practice further demonstrates the commitment of Dorking Service Centre Ltd to providing its customers with the highest level of care and transparency.”
Sid Swaine Managing Director said, ” I was delighted and privileged to receive this award on behalf of my colleagues. This award is further testimony that our team continue to be recognised and rewarded for, honest reporting, high quality work, and excellence in customer care. I believe our culture of value for money based on sound unbiased advice builds a high level of trust culminating in industry leading customer loyalty. This is why our team are amongst the highest award winning people in the industry. They have every reason to feel very proud”