We are proud to announce that we are again this year’s winner of one of the most prestigious awards in the UK motor industry –the ‘Independent Garage of the Year’ award – for the second year running!
Beating off stiff competition from garages across the UK to win the title in the Motor Trader Industry Awards 2008; the second year in a row that we have won the accolade, putting us in the perfect position to attempt a hat trick in 2009.
Managing director, Sid Swaine, received the award in front of over 1,300 industry professionals at a prestigious ceremony at London’s Grosvenor House Hotel on Wednesday 16 July 2008.
A judging panel of industry experts found that Dorking Service Centre has put in place measures to improve its business over the past year, and that the garage consistently achieved outstanding levels of business performance and customer care.
Since the business opened in February 2004 we have:
- Achieved a Bosch Quality Award;
- Attended to more than 8,000 vehicles;
- Looked after over 5,200 customers;
- Reached an 93 per cent repeat business level;
- Given back to local customers more than £30,000 in loyalty discount;
- Won ‘Independent Garage of the Year’ award 2007 and again in 2008.
Sid Swaine said of winning the award for the second year running: “It is a great honour for us to have won this important national award again. It shows that we have been consistent in our company ethos of putting the customer first and in providing the highest possible standard of service at the most competitive rates. This award is clear recognition of our culture and the tremendous effort put in by every member of our team, each one of whom goes the extra mile to deliver an exceptional performance.”
Dorking Service Centre is a member of the Bosch Car Service network, which consists of some 400 independent garages across the UK. Each must meet high standards of equipment, staff training and customer care, which are constantly monitored and vigorously assessed by Bosch.