Knowledge Base

More further information & advice on our services please contact:    OR    01306 268842


Add-On Services

My Website


Articles & Information

New Website Builds

Report an Issue

I'm having an issue with my website, e-mail or other WW provided service...

We’re sorry to hear you are experiencing issues.

The quickest way to report an issue regarding any of our services is is through our help section.

Customer Notifications

I missed the last letter / email update

You can find all of our recent emails & updates here.

Search Engine Optimisation

How does SEO work?

Search Engine Optimisation is the process of targeting specific search terms with your websites content. For more information on SEO got to wearewood/seo.

OR look at this short video.

We offer SEO in two formats: The customer provides the content for us to apply the SEO settings to or with our Content Creation Service where we write customised SEO content for you.

For further questions and information contact

How long does SEO take?

SEO + Content Creation takes approximately 2 weeks to compose, it will then be passed to you for review.

Once in your website and the appropriate SEO settings applied it takes approximately 4-6 weeks to be picked up by search engines and indexed.

Social Media

What is Social Media Management?

All of the information about Social Media Management can be found here.

For detials about our Social Media Management package: Use the button link for ‘About our Social Media Management Package’ at the top and middle of this page to include details about the package and examples of posts.

How do I add WW as an admin to my social profiles?

Each social network operates slightly differently, read all about it here.
Download the information to print here.

How to send us personalised social posts?

You can easily send us additional personalised message that you would like posted your social profiles here.

OR you can e-mail us direct

We’d be pleased to source an appropriate image to go with the post if you would like.

Google My Business & Management

Google My Business is a powerful tool and side-kick to your website. Your GMB profile acts like a modern-day Yellow Pages, providing quick reference material to your customers. It also links with your website and social profiles to help build your online presence.

For more information go to wearewood/gmb or contact

Automatic Website News & Posts Updates


How do I update my website?

You can update your website content at any time please send any edits through to

If you are looking to add something more substantial, such as Adding a Page, SEO or Content Creation Service. Get in touch with our service team –

How to send us photos for you website

You can send us photos directly through our upload point.


You can email them via a We Transfer. Go to their website.


What's a Domain Name?

Your domain name is your web address / URL such as:


For help and advice on the right domain name for you contact

What's an Enhanced Form?

You’d be amazed what’s achievable with a contact form…

Ensure you get the right information the first time from online enquiries, using enhanced features. Read more here.

To add an Enhanced Form to you site contact


Understanding Web Terminology

Refer to our Jargon Buster for more information.

Taking Photos for my website

Of course, you need a stunning photo that really showcases your business and what you offer.

Size: For an image to be unpixellated on a modern-day website they need to be approx. 1500 pixels wide or higher.
Many modern-day phones will produce photos well in excess of this so you don’t need to worry about the quality.
(iPhone 6 and higher)

Read the full article here.

SEO Vs Pay Per Click

SEO is of much better value to you…

Both in terms of:
Monetary value – it’s more cost effective over time.
Customer value – SEO ensures quality content.

Read the full article here.


I want to build a completely new website

For new customers to Wearewood looking to commission a website.


Existing customers looking to start from scratch and have a completely new site.

Go to ‘Quote Form’

What can I include in my new website?

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

I'm looking for a simple template website...

Simple, pre-design template sites are available for customers looking to minimise design costs. All Extra & Add-On services services are still available on these sites.

Further information can be found here.

Order through our web shop or contact us.

Existing Customers

Existing customers looking to upgrade or re-build

Existing Wearewood customers looking to retain their current site content and format but ADD a service, such as SEO, or make some fairly *involved design changes.

*Such as: Significant colour changes effecting multiple pages (backgrounds / main colour), changes in layout etc.

Complete ‘Upgrade Form’


How long does a website take to build?

We aim to complete all website builds within 6-8 weeks from point of order.

Website builds consist of many different stages and build time is dependant on the site size and how quickly you approve and provide us with the information required.

If you a looking to get a site up more urgently, please contact us. We aim to achieve web builds in a time frame to suit you.

How to send us photos for you website

You can send us photos directly through our upload point.


You can email them via a We Transfer. Go to their website.