A big thanks to Mr S, the managing director of Dorking service centre – I left my car there earlier today for some repairs, when I got home in Leatherhead this evening I realised that I left my car key there along with my house keys. It was late (nearly 7pm) and I was so worried that I might end up having nowhere to go for the night. I called Dorking service centre, Mr Swaine answered the phone.

He was extremely helpful and offered to bring the keys to me. I felt so relieved after speaking to Mr Swaine. He drove all the way from Dorking to Leatherhead after work to bring me the keys…

‘What exceptional customer service and kindness!’